DEKNEI offers returns within 30 days of receipt of delivery.
- If the item(s) are returned in its original condition and the packaging is in as good as new condition, we offer a full refund of the item(s).
- If the item(s) are returned in its original condition, but not in their original and undamaged packaging, we charge 15% per package.
- All goods returned will be inspected for damage and authenticity upon receipt. Beien reserve the right to refuse to refund or replace and return the item(s) to you.
- If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part.
- Items should be returned to our return address as instructed.
If the goods are returned to the wrong address, we reserve the right to refuse to refund if the goods are not received by our return center.
Orders We Do Not Accept Return
- For international orders, any additional fees for dispatch internationally, duty, or local tax are also all non-refundable.
- Customized products cannot be returned. Product warranty is available.
- Order over $1,000 cannot be returned. Please kindly test sample at first. Product warranty is available.
- If any item arrives damaged or incorrect please contact our customer service team within 14 days of delivery for a replacement order. Items not claimed as damaged after this period may not be authorized for replacement.
- Returned merchandise must be in saleable condition, with manufacturer's original packaging.